Returns
Because every Keepsake Cake is handcrafted to order and is an edible food product, we are unable to accept returns or exchanges.
This policy helps ensure the safety, quality, and integrity of every product we create.
We appreciate your understanding as all sales are considered final once your order has been prepared and shipped.
Damaged Orders
We take exceptional care in packaging every Keepsake Cake to help ensure it arrives beautifully.
If your order arrives damaged during transit, please contact us within 48 hours of delivery so we can assist you promptly.
To help us evaluate the issue, please include:
- Your order number
- Clear photos of the outside shipping box
- Photos of any damaged packaging
- Photos of the Keepsake Cake
Each claim is reviewed individually, and we'll work with you to provide an appropriate resolution whenever possible.
Shipping Information
To help protect your Keepsake Cake during warmer months, orders are typically shipped Monday through Wednesday to reduce the chance of packages remaining in carrier facilities over the weekend.
Once your order has shipped, you'll receive a tracking number so you can monitor its delivery.
Please ensure someone is available to retrieve the package promptly after delivery, particularly during periods of warm weather, as white chocolate is naturally sensitive to excessive heat.
Order Changes & Cancellations
Because every Keepsake Cake is handcrafted specifically for your order, changes or cancellations can only be accepted before production begins.
If you need to modify or cancel your order, please contact us as soon as possible. Once production has started, we are unable to guarantee changes or cancellations.
Questions?
If you have any questions regarding your order, we're always happy to help.
Email: hello@keepsakecake.com (replace with your preferred email address)